Cancellations & Refunds Policy

Cancellations & Refunds Policy

Cancellations & Refunds Policy

2.1 Donations

• Donations made to Deva welfare Foundation are generally non-refundable, as they are immediately put to use for charitable activities.
• However, we understand mistakes can happen (duplicate payments, incorrect amount, technical error, etc.).
• In genuine cases, we may process a refund at our sole discretion, usually within 7–10 working days of receiving a written request.

2.2 When you can request a refund

You may write to us for a refund in cases such as:

• Duplicate donation / payment made by mistake
• Entered wrong amount (e.g., ₹10,000 instead of ₹1,000)
• Technical issue leading to an incorrect or failed transaction but amount debited
• Any other genuine issue assessed by the Foundation

Note: We may request supporting documents or screenshots to verify the issue.

2.3 How to request a refund

Please email us at [support@devawelfarefoundation] with:

• Subject: “Refund Request – [Your NGO NAME] Foundation”
• Full name
• Mobile number
• Date and amount of donation
• Razorpay Payment ID / Order ID (if available)
• Reason for refund

Our team will review the request and respond within 3–5 working days. If approved, we will initiate the refund from our Razorpay Dashboard.

2.4 How refunds are processed (via Razorpay)

• All online payments on our website are processed via Razorpay, a PCI-DSS compliant payment gateway.
• When a refund is approved:
• The amount is refunded only to the original payment method (same card / UPI / netbanking / wallet, etc.) used at the time of donation, as per Razorpay’s “source refund” process.
• We cannot refund to any other bank account or payment method.
• Once we initiate the refund, it is usually credited within 5–7 business days, depending on your bank/card issuer. Razorpay advises customers to wait 7–10 days before raising a dispute.

If you do not see the amount credited after this period:

1. First, verify with your bank/statement.
2. Then contact us with your transaction details.
3. You may also track or raise a refund query directly via Razorpay’s customer page (for businesses using Razorpay) at:
4. https://razorpay.com/support/#request-refund

2.5 Chargebacks / Payment Disputes

• If a donor raises a chargeback with their bank or card issuer, we will share transaction and service details with Razorpay and the bank as required.
• We request donors to first contact us directly for any issue, so that we can resolve it quickly and avoid unnecessary disputes.

2.6 Event / Campaign Cancellations (if applicable)

If a specific event or campaign for which you have contributed gets cancelled:

• We may offer:
• Full or partial refund, or
• Option to reallocate contribution to another project
• The exact option will be communicated by email or on the campaign page.